Q: If I submit an abstract do I have to attend the Congress?
A: All accepted abstracts are scheduled in the Scientific Program either as Oral or Poster presentations. It is expected that at least one author of the abstract attend the meeting to present the work and answer questions. Only abstracts of participants ​who have registered by June 30, 2016 will be scheduled in the Scientific Program. 

Q: I have submitted an abstract, when will I know if it has been accepted?
A: Abstract notifications will be sent in the beginning of May 2016​.
Q: How can I make changes to an abstract I have already submitted?
A: You may enter the Abstract Submission system with your username and password and make changes to your abstract until the submission deadline date. No abstract changes will be accepted after this date.
Q: I submitted an abstract but I do not have a copy. Are you able to send one to me?
A: When you submit​ an abstract, a confirmation email will automatically be sent to you which includes a copy of the submitted abstract.

Q: If my abstract is accepted, where will it be published?
A: Copies of accepted and registered abstracts will be published on the Congress website. 


Q: Is the Congress CE accredited?
A: Once the Scientific Program has been finalized, an application for CE credits will be made to the Registry of Approved Continuing Education (RACE). RACE is an institution of the American Association of Veterinary State Boards (AAVSB): https://www.aavsb.org/RACE/.​ Further details on CE Accreditation and how to receive your CE Certificate will follow soon.

Q: How can I claim my CE credits after the Congress?
A: Your CE certificate will be delivered electronically after completing the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CE accreditation process and helps improve future educational offerings. 

Congress Venue and Directions

Q: Where is the Congress taking place?
A: The Congress will take place at the HOTEL LAS AMERICAS RESORT SPA AND CONVENTION CENTER in Cartagena. For more information on the venue please visit the venue website: www.LasAmericasResort.com​

Q: How do I get from the Airport to the Congress Venue?
A: The Rafael Núñez International Airport is located in Cartagena’s urban area, only ten minutes from its historic district, and only fifteen minutes from its hotel area. It is recommended that you take a registered taxi from the airport to the Congress venue.

Q: Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue?
A: For up-to-date tourist information including public transport information and maps, please visit the city's official website: http://www.cartagenadeindias.travel/?la=en​​


Q: How do I register for the Congress?
A: In order to register for the Congress, please register online

Q: How can I pay the registration fees?
A: Payment of registration fees can be made by credit card or bank transfer. For full details please click here

Q: Can I receive an invoice under the sponsoring Company/Hospital's name?
A: Yes. If you require an invoice to be issued to the sponsoring company, please send an email to the Registration Department, specifying the services requested and full address of the sponsoring company.

Q: Can I register for the Congress without paying?
A: Yes, but your registration will be confirmed only when full payment is received.

Q: Can I register before the early fee deadline and pay later?
A: In order to benefit from the early fee registration discount, payment must be received before the deadline.

Q: Can I register onsite?
A: Yes. Onsite registration is available during the Congress days. Onsite fees will apply.

Q: What does my registration fees include?
A: For full detailed entitlements, please visit the registration page​.

Q: Will I receive a confirmation letter after I have finished registering?
A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed. You may use this confirmation letter for visa application purposes.

​Hotel Accommodation

Q: How can I find out information about hotels and their rates for this Congress?
A: Kenes International is offering Congress participants specially reduced rates for various hotels around the Congress venue. Information, pictures, location and rates are available on the Accommodation page​.

Q: How can I book my room and should I pay in advance?
A: In order to book a room, please click here to book online. Your credit card will be charged for the full amount however we do offer competitive cancellation policy. 

Q: Will I receive a hotel confirmation?
A: Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed and the requested deposit is received.

Q: Can I book a hotel room without registering for the Congress?
A: Yes. You can book your room without registering by clicking on the "Booking" button of your chosen hotel available on the website via the Accommodation page. If you need further assistance, please send an email to the Hotel Accommodation Department: booking@kenes.com  

Q: How can I book rooms for a group?
A: For group booking (10 rooms and more) please contact the Hotel Accommodation – Groups Department WSAVAHotels@kenes.com . Different payment and cancellation conditions apply. 

Q: Can I cancel my hotel booking?
A: For most hotels free cancellation is permitted until the date indicated in the cancellation policy. On some occasions, due to high demand or very attractive rates, we also offer nonrefundable options. Please make sure to read the cancellation policy before checking out. Please note that full payment is required before arriving to the hotel. If cancelled or modified after the cancellation deadline or in case of no-show, the total price of the reservation will be charged.

Invitation Letters & Visa Applications

Q: How do I apply for a visa?
A: Visa regulations depend on your nationality and country of origin. We suggest you contact your local Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you. Additional information can be found here.

Q: Where can I get a Congress invitation letter so that I can apply for a visa?
A: Please send a request for an official invitation letter to our Invitation Department via the Contact Us page. Please make sure to send us your full name (as printed in your passport), full postal address and passport number. An official invitation letter will be created and sent to you by e-mail within 5-7 working days.

Q: Is it possible to send an official invitation letter directly to my local Consulate?
A: Unfortunately we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.

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